Privacy Policy

At PantryAura, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

Information You Provide When you place an order, create an account, or contact our customer support at service@pantryaura.com, we may collect personal details such as:

  • Name and Email address

  • Shipping and billing address

  • Phone number (+1 213-543-7698)

  • Payment-related information

Automated Information When you browse our website, we automatically receive certain information such as your IP address, device and browser information, and interaction data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping from our global hubs, and send tracking updates.

  • Customer Experience: To personalize your experience and improve our curated home offerings.

  • Security & Fraud Prevention: To protect against unauthorized transactions and abuse.

3. Data Protection & Security

Your data security is our priority.

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway provider.

  • No Card Storage: PantryAura does not store your credit or debit card details on our servers after a transaction is completed.

4. Third-Party Disclosure & Advertising

We do not sell, trade, or transfer your PII to outside parties for their independent use, except for trusted partners who help us conduct our business.

Advertising & Marketing Partners We allow certain third-party partners to place cookies, pixels, or similar technologies on our site to help deliver relevant advertisements. These partners include:

Information collected by these partners is governed by their own privacy policies. You may opt out of targeted advertising by adjusting your browser settings or visiting the links above.

5. Cookies Policy

We use cookies for:

  • Strictly Necessary Cookies: Required for shopping cart and checkout functionality.

  • Marketing Cookies: Used by partners such as AppLovin (Axon) and Meta to show relevant advertisements based on your interests. For a detailed list of cookies used by our platform, please visit Shopify's Cookie Policy.

6. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously.

  • Any policy changes will be posted on this page.

  • We honor Do Not Track (DNT) signals when a DNT browser mechanism is enabled.

7. Children’s Privacy (COPPA)

PantryAura does not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with data, please contact us at service@pantryaura.com for immediate removal.

8. Fair Information Practices

In the unlikely event of a data breach, we will notify affected users via email and post a notice on our website within 7 business days.

9. CAN-SPAM Act Compliance

We collect email addresses to process orders and provide updates. In compliance with the CAN-SPAM Act, we do not use misleading subject lines and provide a clear "unsubscribe" link in all promotional emails.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: service@pantryaura.com
Phone: +1 (213) 543-7698
Legal Entity: LIFE KAN (Operated by PantryAura)
Address: Shop No. 301, Level 3, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong