Return and Refund Policy

At PantryAura, we want you to shop with complete confidence as you curate your ideal home. This Return & Refund Policy explains how returns, exchanges, and refunds are handled to ensure your satisfaction.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as you received it.

  • It must be unused and in its original packaging.

  • It must be accompanied by a receipt or proof of purchase.

2. How to Start a Return

To initiate a return, please contact our support team at: service@pantryaura.com

If your return request is approved:

  • We will provide a return shipping label.

  • You will receive detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return and receiving authorization will not be accepted.

3. Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at service@pantryaura.com so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products.

  • Personal care items (such as beauty or hygiene products).

  • Sale items and gift cards.

  • Original shipping fees paid at checkout.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate new order for the replacement item.

6. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • The item must be unused and in its original packaging.

  • Proof of purchase is required.

  • This right applies regardless of our standard 30-day policy.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

  • If approved, refunds are automatically issued to your original payment method.

  • Please allow up to 10 business days for the refund to be processed by our system.

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@pantryaura.com.

8. Return Address

A return shipping label provided by PantryAura is required before sending any items.

Business Entity: LIFE KAN (Operated by PantryAura)
Address: Shop No. 301, Level 3, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong